GAIA Hotel Basel - the sustainable 4 star hotel

The breakfast room was beautiful and old - very stately. The people who worked there were very attentive - remembering my hot beverage choice on my second morning. The food was varied and plentiful. The location is right across from the Train station, but somehow on arriving I was on the wrong end of the building and it was a 15 walk dragging suitcases over bumpy cracked pavement. So I ended up using an Uber. Departing the hotel desk clerk was super helpful and I was able to easily find the train and use the kiosk for my ticket. The room was modest as I did get a single - it really was just a twin sized bed so know that if you prefer a larger bed even when alone. I did have trouble finding the Christmas Markets from this location and should probably again used an Uber or learned the trolly system They are all right their coming and going all the time. I would stay here again.

The staff are very helpful and friendly. Nicholas is so kind who always helps us. And even the breakfast staff are always very helpful. I highly recommend it to anyone who are looking for a hotel where all the staff are friendly and helpful. Our room are always clean every time we comes back touring around other cities. And the location is perfect.

Very friendly staff, tasty breakfast and clean rooms. The public transportation card you get at check in is great as well and all buses, trams and trains leave just around the corner. Walking distance to the river and the old town is amazing. The excellent service when I checked out was great - I was offered to have my departure platform checked, got exact instructions on how to get to that one as well as a complimentary bottle of water for my journey home.

I booked a room at the last minute as our overnight train from Basel to Berlin was cancelled and we needed somewhere to stay. The room was comfortable and just what we needed, however the best thing was the male staff member who checked us in. He was super understanding of our circumstances and when we left at 05:30 (after arriving at 23:30) he made us coffee and gave us a take away breakfast bag with fruit, chocolate, water and other items - it was beyond what we were expecting and just what we needed in the face of a 7.5hr train journey - thank you so much - we appreciated that more than you could know. Attention to detail like that really makes this hotel worth a 100% recommendation

Had difficulty with our electrical adapters, but hotel staff had some we borrowed. Breakfast was fine; not recalling anything out of the ordinary.