GAIA Hotel Basel - the sustainable 4 star hotel

The location was perfect - convenient and central and right across from the main train station. A great bonus was the free transport card for unlimited access to the city tram system which we received at check-in. The staff was professional, friendly and helpful. The room and bathroom were clean and comfortable, though we could have used a little lesson on how to use the thermostat and automated window blinds. We especially enjoyed the delicious breakfasts in the vintage dining room with its paneled walls, stained glass and antique decor. We would definitely stay there again.

The breakfast room was beautiful and old - very stately. The people who worked there were very attentive - remembering my hot beverage choice on my second morning. The food was varied and plentiful. The location is right across from the Train station, but somehow on arriving I was on the wrong end of the building and it was a 15 walk dragging suitcases over bumpy cracked pavement. So I ended up using an Uber. Departing the hotel desk clerk was super helpful and I was able to easily find the train and use the kiosk for my ticket. The room was modest as I did get a single - it really was just a twin sized bed so know that if you prefer a larger bed even when alone. I did have trouble finding the Christmas Markets from this location and should probably again used an Uber or learned the trolly system They are all right their coming and going all the time. I would stay here again.

The staff are very helpful and friendly. Nicholas is so kind who always helps us. And even the breakfast staff are always very helpful. I highly recommend it to anyone who are looking for a hotel where all the staff are friendly and helpful. Our room are always clean every time we comes back touring around other cities. And the location is perfect.

I loved everything about this hotel. Everything was exceptional, starting with the front desk staff. Michael, the front desk agent, was wonderful and extremely helpful. My room was spotless and just right. I loved the hotel's breakfast, such a lavish feast, it made it so much easier to get up at 6 in the morning. It was a wonderful experience, my only regret that I could not stay longer. However, I promised myself, next time I'm in Basel, this is where I'm staying!

Very friendly staff, tasty breakfast and clean rooms. The public transportation card you get at check in is great as well and all buses, trams and trains leave just around the corner. Walking distance to the river and the old town is amazing. The excellent service when I checked out was great - I was offered to have my departure platform checked, got exact instructions on how to get to that one as well as a complimentary bottle of water for my journey home.